OpenAI developed ChatGPT, a large language model chatbot. ChatGPT is trained on a huge dataset of text and code. Then it learns to generate new text and code based on what it has learned. It is used to write articles, generate creative content, translate languages and many more. ChatGPT is even used for Customer Service Jobs.
ChatGPT is really good at tasks which require repetitive work like answering frequently asked questions or generating reports. In fact, it has taken over people’s work in a number of ways.
The founder and CEO of Dukaan, a Bangalore-based e-commerce company, Summit Shah fired all of their human customer service representatives and hired ChatGPT. This happened in December 2022 and the first reported in July 2023. The company helps small businesses to create and manage their online stores. Dukaan has over 5 million merchants and serves over 100 million customers per month.
Summit Shah wanted to give his customers faster and more efficient customer support. So, he decided to replace all his customer service workers with the ChatGPT AI chatbot. So basically, he hired ChatGPT to provide customer service for their business and fired all of their human customer service representatives. He said that ChatGPT can easily handle a number of customer queries better than humans.
How did People React to this Decision?
People have expressed mixed feelings about this decision. Some see it as a good thing since ChatGPT can offer customers more accurate and effective customer support than humans. On the other hand, some are concerned about the effects of replacing human workers with AI, they believe that this could lead to unemployment and chaos in the society.
Benefits of using ChatGPT for Customer Service Jobs
AI can provide 24/7 customer support.
AI can easily meet the needs of a growing business.
AI can provide consistent and accurate information to customers.
AI can automate tasks such as answering frequently asked questions.
Drawbacks of using ChatGPT for Customer Service Jobs
AI may not be able to understand complex customer queries.
AI may not be able to give the same level of empathy and understanding as humans.
AI may lead to unemployment.
AI may make it difficult for customers to get in touch with humans.
The use of AI in customer service offers both benefits and drawbacks. Businesses should carefully weigh them before deciding whether to use AI in their customer services or not.
However, it is still too to early say what effects this decision will have in the the future. The use of AI in customer services is increasing. Let’s see what more businesses will follow this suit in the coming years, till then stay connected with oreonow.